Trilogy Spa Holdings (Trilogy) is a company on a mission to create environments where real spa and wellness entrepreneurs choose to apply their craft. At the heart of Trilogy’s culture is the belief that those who serve the guest experience should be seen and supported as true partners in the business. That’s why Trilogy refers to its team as employee partners—individuals who are valued, empowered, and essential to the company’s success. In that spirit, they have invited Amazing Workplace to conduct an Employee Happiness Conversation throughout April 2025. The Conversation will give their employee partners the opportunity to share their feelings about working at Trilogy, celebrate the things that are going well, and identify areas that have room for improvement.
The Importance of Measuring Happiness
Trilogy is a professional spa management company dedicated to creating and operating the most innovative, service-centric and performance-optimized, branded spas in the hospitality industry. Built on a foundation of experienced spa operators and hospitality industry veterans, Trilogy is the critical management link between hospitality companies brands.
Leadership at Trilogy have always looked for ways to maintain and improve their employee partners’ happiness and wellbeing. They understand that Employee Happiness isn’t just a nice-to-have — it’s essential to sustain creativity, productivity, and long-term success. A thriving company culture fuels innovation, strengthens teamwork, and ultimately leads to better client outcomes which then delivers on Trilogy’s ethos of “Flawless Service; Every Guest, Every Day.”
Discovering Amazing Workplace®
Following their focus on people is what led Trilogy to Amazing Workplace. Unlike traditional “survey” methods, Amazing Workplace uses a conversation-based approach to understand employee partner sentiment in a meaningful way. The idea of real-time feedback through dynamic conversations rather than rigid questionnaires resonated with Trilogy’s leadership.
Excited by the potential to gain deeper insights and create a happier work environment, Trilogy made the decision to partner with Amazing Workplace.
Launching the First Happiness Conversation
The Happiness Conversation will invite employee partners to engaging, interactive discussions about working at Trilogy. Through the Conversation employee partners can share their feelings and feedback, with results recorded anonymously and kept confidential.
The Conversation process will provide detailed results showing how people feel across 10 topics, highlighting important trends and recommendations. Following the Happiness Conversation, Trilogy will be working with Amazing Workplace to analyze the results, identifying the areas to maintain or improve. Then, Trilogy leadership will plan and roll out specific actions to address employee partner feedback, and they will share the results and plans with the entire workplace.
What Comes Next — and a Commitment to the Future
Trilogy isn’t stopping at plans. Leaders will follow up with announcements as actions are completed. When the time comes, Trilogy will conduct their next Happiness Conversation, because measuring employee partner happiness isn’t just a one-time initiative—it’s the beginning of an ongoing commitment to continuous improvement.
