Customer Story
How Journey Health System created a stronger, more resilient workforce.
Amazing Workplace helped Journey Health System develop a solution to accurately measure how people felt, asking what mattered most to their people and delivering easy-to-understand results.
Journey Health System
Bradford, PA
1,000
Human Services
Summary
Journey Health System is a nonprofit affiliate network of behavioral health organizations serving 23 counties in Pennsylvania by providing services like outpatient therapy, psychiatric care, and recovery support. Partnering with Amazing Workplace, Journey strengthened trust in leadership and improved Employee Happiness across all measured areas. By leveraging employee insights and committing to real change, Journey Health System didn’t just improve morale—they created a stronger, more resilient workforce
Journey Health needed a better, more engaging way to get accurate employee feedback. The Employee Happiness Conversation was the right fit.
- Challenge
Supporting mental health professionals isn’t just about providing resources—it’s about understanding their real experiences. Providing care in mental health can be emotionally demanding, with unpredictable challenges, heavy workloads, and limited resources. Leadership at Journey Health System knew their employees were dedicated to their mission, but they needed a better way to measure well-being and identify areas for meaningful support. Previous efforts to collect employee feedback using traditional survey methods fell short on identifying actionable next steps to make improvements. - Solution
To move beyond guesswork and hunches, Journey Health System partnered with Amazing Workplace, using its patent-pending technology to capture honest employee feedback in a way that felt more like a conversation than a survey. The goal? To measure what mattered most and turn insights into action. Based on candid employee feedback, leadership launched 10 targeted initiatives to address key concerns and improve employee happiness across areas such as communication, work-life balance, and recognition. But they didn’t just focus on challenges. On topics where most employees felt happy or very happy, like safety and belonging, leadership doubled down on reinforcing best practices to ensure these strengths remained core to the organization’s culture.
Results/Impact
In the results of the next Happiness Conversation, the impact of their efforts was clear. Employee participation increased by 13%, reflecting greater trust in the process and confidence in leadership’s commitment to action. Most importantly, Employee Happiness improved across all measured areas, setting the stage for employees to be their most productive, build their careers, and drive Journey Health System’s positive impacts in the communities they serve.
“The Amazing Workplace model is unique because it combines a conversational approach to employee happiness with a rigorous approach to accountability and transparency in the workplace. But it’s not just about pointing out negatives—the action planning process allows us to build measurable opportunities for improvement while also celebrating areas where we already shine.”
John Policastro, Vice President of Support Services
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