Customer Success Story
Local business booms with customer insights.
With Amazing Workplace, we finally understood how our employees and customers really felt, empowering us to confidently make smarter business decisions.
Home Love Construction & Outdoor
Clearwater, FL
11-50
Construction
Overview
Recruiting, productivity, and retention (low turnover) are important for the success of every business. The construction industry presents unique challenges for employers who seek to recruit, retain, and increase the productivity of employees. Often, employees don’t have time for traditional surveys and view them as a waste of time based on past experience.
Home Love Construction is a leading construction company in the Tampa Bay Area, with a focus on employee and customer happiness. Using traditional methods of gathering employee and customer feedback, Home Love Construction struggled to get meaningful information to make smarter business decisions.
Traditionally, Home Love Construction used on-line surveys that didn’t measure happiness, but instead gave a ‘score’ based on the average responses from participants. Amazing Workplace helped them accurately measure how people felt, measuring the happiness of employees and customers, and delivering easy-to-understand results – resulting in smarter business decisions.
Amazing Conversations CX templates were perfect for the job. The CX conversations provided invaluable insights into what mattered most to their customers. Armed with this feedback, the company made key operational improvements, such as optimizing their online store for easier navigation and ensuring timely deliveries for large event orders and pre-event and post-event check-ins.
- Challenge
In the construction industry, gathering accurate feedback from both employees and customers is critical but often difficult. Traditional survey platforms focus on engagement or satisfaction, missing a key factor—happiness. At Home Love Construction, leadership wanted to understand the true feelings of their people, as happy employees are more likely to stay, and happy customers are more likely to recommend the company. However, there was no easy way to measure or act on this level of insight. - Solution
Amazing Workplace’s conversation-based platform provided the perfect solution. Unlike traditional surveys, Amazing Workplace focuses on measuring happiness, a key driver of success for both employees and customers. The platform’s patent-pending technology allowed Home Love Construction to gather clear, honest feedback through a conversational format, leading to over 90% participation rates. This real-time feedback gave the company a detailed view of how people felt about the topics that mattered most.
“82% of our people are genuinely happy working at Home Love Construction, over double the US average of other workplaces. Amazing Workplace showed us exactly what our employees care most about and what we could do to make smarter people decisions. ”
Accurate Information. Smarter Business Decisions. Positive Customer Reviews. Increased Profits.
By accurately measuring happiness, Home Love Construction gained valuable insights that empowered them to make smarter business decisions. With a better understanding of employee and customer satisfaction, the company was able to improve retention, drive customer loyalty, and ultimately foster greater business success. The high participation rate and actionable insights helped create a happier and more engaged workforce while improving customer satisfaction
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Customer Happiness Conversation
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- The ‘Gold Standard’ for accurate people information
Leaders have always had financial reports. Isn’t time to get accurate people reports? - Real improvements, measurable change
Amazing Workplace customers achieve nearly 2X the average happiness of other organizations. - Conversation technology designed for talking with people, not testing them.
97% of people prefer Amazing Workplace Conversations over traditional survey ‘tests.’
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