Customer Success Story
Powered 300% Growth by Measuring Employee and Customer Happiness
With Amazing Workplace, we finally understood how our employees and customers really felt, giving us critical people information that drove 300% growth over two years.
The Crawlspace Crew
Milwaukie, OR
100
Specialty Trade Contractors
Overview
The Crawlspace Crew is a leading home restoration company, based in the Pacific Northwest. Restoration services often require Crew Members to do the jobs that most people would prefer to have someone else do – water damage, sewage cleanup, dead animal removal and more. The very nature of their business makes both employee and customer happiness challenging. Using traditional methods of gathering employee and customer feedback, The Crawlspace Crew struggled to get meaningful information to make smarter business decisions.
Traditionally, The Crawlspace Crew used surveys that didn’t measure happiness, but their founders knew that happy employees and customers were the key to business success. Amazing Workplace helped them accurately measure how people felt, measuring the happiness of employees and customers, and delivering easy-to-understand results – powering significant revenue growth.
Amazing Conversations CX templates were perfect for the job. The CX conversations provided invaluable insights into what mattered most to their customers. Armed with this feedback, the company made key operational improvements, such as optimizing their online store for easier navigation and ensuring timely deliveries for large event orders and pre-event and post-event check-ins.
- Challenge
As a growing start-up, The Crawlspace Crew understood that financial success depended on the happiness of their employees and customers. However, traditional methods of gathering feedback weren’t providing the accurate, actionable insights they needed to drive meaningful changes. They struggled to measure and improve employee and customer happiness, which was crucial for retention and long-term growth. - Solution
The Crawlspace Crew turned to Amazing Workplace’s conversation-based technology to better understand how both employees and customers felt about key aspects of the business. Unlike traditional surveys, the platform allowed for more personal, conversational feedback. This approach boosted participation rates and provided clear, easy-to-understand insights into employee and customer happiness, enabling the company to make smarter decisions based on real-time data.
87% of our people are genuinely happy working at The Crawlspace Crew, over double the US average of other workplaces. Amazing Workplace showed us exactly how our employees felt and what we could do to improve things.”
Dillon Rivera
The Crawlspace Crew
Accurate Information. Smarter Business Decisions. Positive Customer Reviews. 300% Revenue Growth.
By focusing on measuring and improving happiness, The Crawlspace Crew saw significant business growth, with 300% revenue growth over two years. Employee satisfaction soared, with 87% reporting happiness at work—well above the national average. Customer satisfaction also skyrocketed, with nearly 5 out of 5 stars in reviews. The ability to act on accurate, actionable feedback played a critical role in driving this success, proving that prioritizing happiness was key to their business transformation.
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- The ‘Gold Standard’ for accurate people information
Leaders have always had financial reports. Isn’t time to get accurate people reports? - Real improvements, measurable change
Amazing Workplace customers achieve nearly 2X the average happiness of other organizations. - Conversation technology designed for talking with people, not testing them.
97% of people prefer Amazing Workplace Conversations over traditional survey ‘tests.’
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