In a fast-paced, high-pressure industry, employee turnover can feel like an unavoidable reality. But at MNI Direct, a company that thrives on energy, enthusiasm, and a relentless commitment to growth, leadership knew there had to be a better way.
Just two years ago, MNI Direct was facing a significant challenge: voluntary turnover had reached a staggering 58% in 2022. It was a revolving door of talent, and with every departure came the cost of lost knowledge, recruitment, and training. More importantly, each exit signaled something deeper—something needed to change.
And so, MNI Direct took action.
The company embarked on a bold journey to create a happier, more sustainable workplace, and it started with measuring how their people really felt. In December 2023, they completed their first Employee Happiness® Survey Conversation with Amazing Workplace, gaining critical insights into what was working, what wasn’t, and where they could improve. This wasn’t just a survey—it was a blueprint for change.
By focusing on Employee Happiness, MNI Direct began making meaningful improvements across its locations. Rather than applying a one-size-fits-all solution, they empowered branch managers to take ownership of their teams' happiness while ensuring company-wide alignment through a workplace plan.
The results? A remarkable transformation.
By measuring, understanding, and improving Employee Happiness®, voluntary attrition dropped dramatically:
- 2022: 58%
- 2023: 37%
- 2024: 24%
That’s over a 50% reduction in turnover in just two years—a testament to the power of listening to employees, taking action, and using Amazing Workplace as a trusted partner in the process.
But turnover numbers only tell part of the story. What truly matters is how MNI Direct employees feel when they come to work.
They aren’t just staying—they’re thriving. They feel valued, heard, and part of something bigger. And at MNI Direct, that’s worth celebrating.
Today, their chant—“Amazing! Workplace! Wooo!"—is more than just words. It’s a reflection of the culture they’ve built and the progress they’ve made.
With their second Employee Happiness® Survey Conversation completed in October 2024, MNI Direct isn’t slowing down. They’re proving that when you measure what matters, take action, and prioritize Employee Happiness®, success follows.
At MNI Direct, Employee Happiness isn’t just a feeling—it’s a strategy. And it’s working.